Refund Policy

Refund Eligibility

Because our products are consumable pet treats, we are generally unable to accept returns. However, we are committed to customer satisfaction and will evaluate refund or replacement requests on a case-by-case basis under the following conditions:

You must contact us within 3 days of receiving your order.
The item must be unused, and the original packaging must be intact when applicable.
You must provide proof of purchase (order number and/or receipt).
You must include a photo and description of the issue (e.g., damaged product, incorrect item).

Conditions for Refunds

Refunds may be issued under the following circumstances:

You received the wrong item.
The item arrived damaged or unusable.
There is a confirmed issue with product quality.

We reserve the right to deny any refund or replacement if we believe abuse of this policy has occurred.

Refund Type

Once your request is reviewed and approved, we will offer one of the following:

A full or partial refund to your original payment method
A replacement item, shipped at no extra cost
A store credit or coupon code for a future purchase

Refund processing times vary depending on your payment provider but typically take 5–10 business days once issued.

Late or Missing Refunds

If you haven’t received a refund after receiving confirmation:

Double-check your bank account or credit card statement.
Contact your bank or credit card company—processing delays are common.
If the issue persists, please contact us at [your email address] and we’ll be happy to assist.

If you have questions about this Refund Policy or need assistance with a purchase, contact us at:

📧 Email: treats@chojichews.com

Legal Notice

This policy is subject to change at any time without prior notice in order to comply with updates in law, regulation, or internal policy. By purchasing from Choji Chews, you agree to the terms of this Refund Policy